Direct Flooring & Carpets Ltd – Terms & Conditions of Sale
1. Definitions
“DFC” refers to Direct Flooring & Carpets Ltd, 44 Bolton Street, Ramsbottom, BL0 9HX.
“Customer” refers to the purchaser of goods and/or services from DFC.
“Goods” refers to flooring products supplied by DFC.
“Installer” or “Fitter” refers to independent subcontractors recommended by DFC but not employed by DFC.
2. Orders & Deposits
A minimum 50% deposit is required at the time of order placement.
Orders for bespoke or cut-to-measure goods are non-cancellable and non-refundable once manufacturing has commenced.
The balance of payment is due prior to delivery or fitting.
3. Payment Terms
Accepted methods include credit/debit card, bank transfer, and cash.
All balances must be cleared before fitting commences.
DFC reserves the right to withhold delivery or cancel services if payment terms are not met.
4. Cancellations & Refunds
Orders may only be cancelled within 24 hours of placing the order unless production has started.
Deposits are non-refundable on bespoke orders.
No refunds will be issued for goods that have been cut, altered, installed, or used.
5. Delivery & Installation
DFC supplies goods only; installation services are provided by independent subcontractors.
Customers are free to use their own installer.
Where DFC recommends a fitter, the customer enters into a separate agreement directly with the installer.
The installer is paid directly by the customer and is required to carry their own public liability insurance.
DFC accepts no liability for fitting workmanship, errors, or damage caused during installation.
It is the installer’s responsibility to carry out moisture testing prior to fitting. DFC strongly recommends photographic evidence be obtained.
Subfloors must be clean, level, and dry. DFC is not responsible for delays or costs arising from unprepared or damp subfloors.
6. Quality & Product Warranty
All goods supplied by DFC are new and conform to the specifications stated at the time of purchase.
Manufacturer warranties apply to goods supplied; DFC does not provide additional warranties.
Claims for defective goods must be made within 7 days of delivery.
No liability is accepted for product failure caused by subfloor issues, poor installation, or moisture ingress.
7. Liability
DFC’s liability is limited to the replacement of faulty goods or a refund of the original purchase price.
DFC shall not be liable for any fitting costs, third-party losses, consequential damages, or loss of income.
DFC is not responsible for delays due to suppliers, transport issues, or force majeure events.
8. Consumer Rights
Nothing in these terms affects the Customer’s statutory rights under the Consumer Rights Act 2015.
9. Data & Privacy
Customer data is handled in accordance with our Privacy Policy (available on request or at www.directflooringandcarpets.co.uk/privacy-policy).
No personal data is shared with third parties without consent, except where required to process your order or legal obligations.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information: Direct Flooring & Carpets Ltd
44 Bolton Street, Ramsbottom, BL0 9HX
Tel: 01706 254180
Email: info@directflooringandcarpets.co.uk